Remote QA Analyst: Data-Driven Quality & Processes

MAXIMUS; Little Rock (AR); À distance; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health insurance coverage

Life and disability insurance

A retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Résumé du poste

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and policies. You will conduct audits, analyze performance data, identify trends, and support corrective actions to enhance service quality and efficiency.

You will partner with operations, training, and support teams to maintain quality processes, generate reports, and drive continuous improvement through data-driven

Qualifications

• Conduct internal audits to verify quality metric requirements are met.
• Collaborate on updating procedures when changes occur.
• Analyze operational reports to identify issues and provide solutions.
• Develop routine and ad hoc performance reports.
• Monitor quality processes and support corrective actions.
• Assist training and knowledge management activities.
• Bachelor's degree and 3+ years in quality assurance or related field.
• Strong analytical skills to identify trends and root causes.
• Ability to present findings and recommendations to stakeholders.

Responsabilités

• Conduct internal audits for quality metrics.
• Collaborate in developing and updating procedures.
• Analyze reports on performance and provide solutions.
• Prepare routine and ad hoc project performance reports.
• Monitor activities to support project quality.
• Analyze data to identify trends and corrective actions.
• Assist in monitoring performance against contractual requirements.
• Support staff training and knowledge management materials.
• Draft and communicate findings to stakeholders.
• Perform other duties as assigned.

Connaissances

Analytical skills

Communication skills

Cross-functional collaboration

Time management

Detail oriented

Audit & compliance

Formation

Bachelor's degree

Outils

Audit tools

Description du poste

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve operational performance, ensuring compliance with quality standards, contractual requirements, and policies. You will conduct audits, analyze performance data, identify trends, and support corrective actions to enhance service quality and efficiency.

You will partner with operations, training, and support teams to maintain quality processes, generate reports, and drive continuous improvement through data-driven