Remote QA Analyst - Data-Driven Quality Improvement

MAXIMUS; Bangor (ME); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Short- and long-term incentives

Program-specific awards

Job summary

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. This role emphasizes audits, data analysis, and corrective actions to enhance service quality and operational effectiveness.

Working with leadership, training teams, and staff, you will help develop QA processes, reports, and knowledge resources, driving continuous improvement and ensuring consistent execution of business

Qualifications

• Bachelor's degree in a relevant field and 3+ years of relevant professional experience.
• 3+ years in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.

Responsibilities

• Conduct internal audits to ensure quality metric requirements are met.
• Collaborate in developing and updating procedures.
• Analyze reports on operational performance and provide solutions.
• Develop routine and ad hoc performance reports and research issues.
• Monitor activities to support project function and QA.
• Identify trends and implement corrective action plans.
• Assist in monitoring performance against contractual requirements.
• Prepare staff materials and knowledge management resources.
• Support staff training to achieve QA goals.
• Analyze effectiveness of initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Quality assurance

Auditing

Data analysis

Process improvement

Compliance monitoring

Communication

Education

Bachelor's degree in relevant field

Tools

Audit management software

Job description

Maximus is seeking a Quality Assurance Specialist to monitor, evaluate, and improve performance, ensuring compliance with quality standards and contractual requirements. This role emphasizes audits, data analysis, and corrective actions to enhance service quality and operational effectiveness.

Working with leadership, training teams, and staff, you will help develop QA processes, reports, and knowledge resources, driving continuous improvement and ensuring consistent execution of business