Remote Public Sector Renewals Specialist

Cisco Systems, Inc; Miami (FL); Remote; USD 101,000 - 148,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with Cisco matching

Paid parental leave

Short and long-term disability

Basic life insurance

Cisco restricted stock units

Job summary

Cisco, a leader in networking and security, is seeking an experienced Renewals Specialist to engage early with customers and partners, tailoring renewal messaging and coordinating with cross‑functional teams to close opportunities. You will prepare quotes, refine pricing, and navigate moderately complex renewals within a defined architecture.

The role emphasizes collaboration with account teams, adoption risk identification, and data-driven process improvements to enhance renewal outcomes across

Qualifications

• 2+ years of experience managing high-volume, transactional opportunities while supporting the team in executing consultative renewal strategies.

Responsibilities

• Applies technical expertise across related products and services within a defined architecture to support renewal execution.
• Aligned to mid-market or regional accounts with moderate complexity.
• Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
• Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
• Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
• Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
• Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
• Suggests renewal options based on product knowledge and input from more senior team members.
• Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
• Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
• Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
• Shares product‑specific insights and renewal learnings with peers to improve consistency and adherence to process.
• Uses software tools, automation platforms, and AI‑enabled systems to streamline renewal workflows.
• Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
• Collaborates cross‑functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
• Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
• Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Skills

Renewals knowledge

Relationship building

Cross-functional collaboration

Project management

Adaptability

Tools

Salesforce CRM/CPQ

Gainsight

Job description

Cisco, a leader in networking and security, is seeking an experienced Renewals Specialist to engage early with customers and partners, tailoring renewal messaging and coordinating with cross‑functional teams to close opportunities. You will prepare quotes, refine pricing, and navigate moderately complex renewals within a defined architecture.

The role emphasizes collaboration with account teams, adoption risk identification, and data-driven process improvements to enhance renewal outcomes across