Remote Public Sector Renewals Pro

Cisco Systems, Inc; Chicago (IL); À distance; USD 101 000 - 148 000; Plein temps

Résumé du poste

Cisco is seeking a Renewal Specialist to engage with customers and partners to tailor renewal options and pricing within a national scope. You will align with account teams and Success to drive renewals and ensure retention across mid-market accounts.

The role requires collaboration with operations and cross-functional teams to streamline renewal workflows, identify risks, and deliver value-based renewal outcomes. A strong focus on customer success and strategic renewal execution is essential.

Qualifications

• 2+ years managing high-volume, transactional opportunities in renewal context.
• Experience delivering consultative renewal strategies.
• Ability to tailor renewal messaging to customer priorities.

Responsabilités

• Engage with customers and partners early to understand renewal needs.
• Collaborate with account teams to tailor quotes and terms for renewal closes.
• Identify adoption, competitive, or technical risks and assist with resolution planning.
• Prepare renewal quotes and refine pricing with internal stakeholders.
• Support scalable renewal motions using shared tools and processes.
• Highlight Cisco differentiators with pre-developed materials, reflecting customer context.
• Surface gaps from customer feedback to improve renewal outcomes.
• Work with cross‑functional teams to clarify roles in renewal execution.

Connaissances

Renewals experience

Customer engagement

Cross-functional collaboration

Outils

Salesforce CRM/CPQ

Gainsight

Renewals platforms

Description du poste

Cisco is seeking a Renewal Specialist to engage with customers and partners to tailor renewal options and pricing within a national scope. You will align with account teams and Success to drive renewals and ensure retention across mid-market accounts.

The role requires collaboration with operations and cross-functional teams to streamline renewal workflows, identify risks, and deliver value-based renewal outcomes. A strong focus on customer success and strategic renewal execution is essential.