Remote Client Success Manager | Growth & Retention

Elevate Teams LLC; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health insurance with company contrib

Paid time off and holidays

Fully remote

Job summary

Elevate Teams LLC is seeking a Client Success Manager to own client relationships end-to-end in a fully remote role. You’ll drive revenue through proactive retention, expansion opportunities, and ROI-backed proposals, ensuring high satisfaction across a growing portfolio.

In this revenue-focused position you’ll lead strategic QBRs, identify churn signals early, and partner with recruiting, training, and operations to deliver measurable client outcomes.

Qualifications

• Experience in client success, account management, or growth roles.
• Proven people management experience.
• Strong communication and relationship-building skills.
• Based in the U.S. with a professional remote setup.

Responsibilities

• Drive VA placement growth through systematic account expansion.
• Lead ROI-focused expansion conversations across your book.
• Keep an active, healthy expansion pipeline at all times.
• Build, pitch, and close tailored upsell proposals.
• Run strategic QBRs for multi-VA and key accounts.
• Catch growth, satisfaction, and capacity signals early in every check-in.
• Be the primary relationship owner for multi-VA and expansion-ready accounts.
• Own satisfaction and long-term retention across your portfolio.
• Spot churn risk before it escalates — and act on it.
• Personally resolve revenue-critical escalations with urgency and poise.
• Know each client's business drivers and success metrics cold.
• Partner with recruiting, training, and ops to deliver client outcomes.
• Mentor junior team members and coach them on growth strategy.
• Share playbooks and case studies across the Client Success team.
• Keep the CRM airtight: interactions, opportunities, outcomes.
• Rebalance your book regularly to maximize growth and coverage.
• Report weekly on client health, retention risk, and expansion progress.
• Run a consistent cadence of proactive outreach and strategic planning.

Skills

Client Success

Account Management

Growth

Communication

Relationship building

Ownership mindset

Strategic thinking

Job description

Elevate Teams LLC is seeking a Client Success Manager to own client relationships end-to-end in a fully remote role. You’ll drive revenue through proactive retention, expansion opportunities, and ROI-backed proposals, ensuring high satisfaction across a growing portfolio.

In this revenue-focused position you’ll lead strategic QBRs, identify churn signals early, and partner with recruiting, training, and operations to deliver measurable client outcomes.