Remote Provider & Patient Support Specialist II

Abbott Laboratories

Northern (KY)

Hybrid

USD 23,000 - 47,000

Full time

5 days ago

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Benefits offered by this job

Free medical coverage

Strong retirement plan

Tuition reimbursement & FreeU program

Career development

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to assist Healthcare providers and patients within the Abbott Customer Care Center. You will handle inbound/outbound contacts via phone, voicemail, and email, resolving questions and complaints and collaborating with teams to improve the customer experience.

The role requires 3+ years in customer service and strong communication, problem-solving, and organizational skills.

Qualifications

Three or more years of customer service experience.
Three or more years in a sales or customer service environment focused on delivering exceptional customer experience.
Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
Ability to work independently and manage multiple channels (phone, voicemail, email).

Responsibilities

Manage inbound and outbound customer contacts from providers, sales teams, and internal customers.
Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns when appropriate.
Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.