Remote Healthcare Support Specialist II

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

The role requires a High School Diploma or GED and 3+ years in customer service, with strong communication and

Qualifications

• Three or more years of customer service experience.
• Three or more years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns when appropriate.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Multitasking

Team collaboration

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

The role requires a High School Diploma or GED and 3+ years in customer service, with strong communication and