Remote Customer Support Specialist II (Healthcare)

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage

Excellent retirement plan

Tuition reimbursement

Education benefit

Job summary

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to assist healthcare providers and patients within our Customer Care Center. You will handle inbound/outbound calls, emails, and voicemails with professionalism, resolving questions and issues to strengthen the customer experience and support sales initiatives.

The role requires at least 3 years of customer service experience, strong communication and problem-solving skills, and the ability to work independently

Qualifications

• High School Diploma or GED is required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Must be 18+ and authorized to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to assist healthcare providers and patients within our Customer Care Center. You will handle inbound/outbound calls, emails, and voicemails with professionalism, resolving questions and issues to strengthen the customer experience and support sales initiatives.

The role requires at least 3 years of customer service experience, strong communication and problem-solving skills, and the ability to work independently