Remote Customer Support Specialist II Healthcare Providers

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email for healthcare providers and patients in a remote, US-based role.

You will resolve questions and issues, support sales initiatives, and help improve processes to strengthen customer experience. The position requires at least 3 years in customer service and strong communication skills, with eligibility to work in the United States without sponsorship.

Qualifications

• High School Diploma or GED.
• Three+ years of customer service experience.
• Three+ years in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns when appropriate.
• Maintain knowledge of policies, organizational structure, territory assignments, and sales initiatives; document new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and training requirements and complying with policies.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Interpersonal skills

Education

High School Diploma or GED

Tools

CRM systems

Phone & Email handling

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email for healthcare providers and patients in a remote, US-based role.

You will resolve questions and issues, support sales initiatives, and help improve processes to strengthen customer experience. The position requires at least 3 years in customer service and strong communication skills, with eligibility to work in the United States without sponsorship.