Remote Provider Support Specialist II

Abbott Laboratories; Northern (KY); Hybrid; USD 35,000 - 71,000; Full time

Job summary

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive, professional service by phone, voicemail, and email. You will partner with teams across the Customer Care Center to resolve provider and sales-related questions and support critical initiatives.

The role emphasizes accuracy, adherence to sales policies, and continuous process improvement, with required experience in customer service and strong communication.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service role delivering exceptional experience.
• Strong verbal and written communication, problem-solving, organizational and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts (phone, voicemail, email).
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns.
• Maintain knowledge of sales policies, territory assignments, and sales initiatives; document procedures and improvements.
• Deliver accurate, professional service while meeting attendance and training requirements.
• Collaborate across teams within the Customer Care Center to support sales strategies.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Organizational skills

Team collaboration

Education

High School Diploma or GED

Job description

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive, professional service by phone, voicemail, and email. You will partner with teams across the Customer Care Center to resolve provider and sales-related questions and support critical initiatives.

The role emphasizes accuracy, adherence to sales policies, and continuous process improvement, with required experience in customer service and strong communication.