Healthcare Customer Support Specialist II

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage

Employer retirement plan

Tuition reimbursement

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to strengthen the customer experience and sales strategies.

Qualifications include 3+ years in customer service, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Manage inbound and outbound customer contacts, including phone, voicemail, and email inquiries from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and escalate high-priority concerns when appropriate.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and sales initiatives; document new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to strengthen the customer experience and sales strategies.

Qualifications include 3+ years in customer service, strong communication skills, and the ability to work independently in a fast-paced environment.