Remote Healthcare Customer Support Specialist II

Abbott Laboratories; Northern (KY); Hybrid; USD 23,419,000 - 46,838,000; Full time

Benefits offered by this job

Free medical coverage

High employer contribution retirement

Tuition reimbursement

Freedom 2 Save student debt program

FreeU education benefit

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to assist healthcare providers and patients within a remote Customer Care Center. You will manage calls, voicemails, and emails, resolving issues and supporting sales initiatives while collaborating with cross-functional teams.

The role emphasizes timely, accurate service and adherence to quality standards. Requirements include a High School Diploma and 3+ years of customer service experience, preferably in inbound/outbound

Qualifications

• High School Diploma required.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment with focus on exceptional customer experience.

Responsibilities

• Handle inbound and outbound contacts via phone, voicemail, and email from providers, sales teams, and internal customers.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns as needed.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and sales initiatives; document procedures for improvement.

Skills

Customer service

Communication

Problem solving

Organizational skills

Team collaboration

Independence

Education

High School Diploma

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to assist healthcare providers and patients within a remote Customer Care Center. You will manage calls, voicemails, and emails, resolving issues and supporting sales initiatives while collaborating with cross-functional teams.

The role emphasizes timely, accurate service and adherence to quality standards. Requirements include a High School Diploma and 3+ years of customer service experience, preferably in inbound/outbound