Remote Healthcare Customer Support Specialist II

Abbott Laboratories; Northern (KY); Hybrid; USD 48,712,000 - 97,424,000; Full time

Benefits offered by this job

Free medical coverage

Retirement savings plan

Tuition reimbursement

Education benefit

Job summary

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams within the Customer Care Center. You will resolve provider and sales-related questions and help improve processes that strengthen customer experience and support sales strategies.

The position requires a high school diploma or GED and 3+ years in customer service; 3+ years in a sales or customer service environment; strong

Qualifications

• Three or more years of customer service experience.
• Three or more years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently and across teams while managing schedules.

Responsibilities

• Manage inbound and outbound customer contacts, including phone, voicemail, and email inquiries.
• Investigate and resolve questions, service issues, and customer complaints; escalate high-priority concerns as needed.
• Maintain knowledge of sales policies, organizational structure, territory assignments, and sales initiatives; document improvements.
• Deliver accurate, professional service while meeting attendance and training requirements.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Team collaboration

Schedule adherence

Education

High School Diploma or GED

Tools

Computer skills

Job description

Abbott Laboratories is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams within the Customer Care Center. You will resolve provider and sales-related questions and help improve processes that strengthen customer experience and support sales strategies.

The position requires a high school diploma or GED and 3+ years in customer service; 3+ years in a sales or customer service environment; strong