Healthcare Customer Support Specialist II

Abbott Laboratories; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Education benefit

Great place to work

Job summary

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to strengthen the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to work across teams, with adherence to Quality Management System policies and company standards.

Qualifications

• Minimum of 3+ years in customer service.
• 3+ years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.

Responsibilities

• Handle inbound/outbound customer contacts (phone, voicemail, email) from providers, sales teams and internal customers.
• Investigate and resolve questions, service issues and complaints; escalate high-priority concerns when needed.
• Maintain knowledge of sales policies, territory assignments, and sales initiatives; document procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance, training, and quality policy requirements.

Skills

Customer service

Communication

Problem solving

Organization

Interpersonal skills

Team collaboration

Education

High School Diploma or GED

Job description

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive service across phone, voicemail, and email while partnering with teams in the Customer Care Center. You will resolve provider and sales-related questions and support initiatives to strengthen the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to work across teams, with adherence to Quality Management System policies and company standards.