Remote Healthcare Support Specialist II

Abbott Laboratories; Northern (KY); Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Excellent retirement plan

Tuition reimbursement

Job summary

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You'll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

This role requires a High School Diploma or GED, and three or more years of customer service

Qualifications

• High School Diploma or GED is required.
• Three or more years of customer service experience.
• Three or more years in a sales or customer service environment.
• Strong verbal and written communication, problem-solving, organizational and interpersonal skills.
• Ability to work independently, and across teams in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer contacts including phone, voicemail, and email.
• Investigate and resolve questions, service issues and customer complaints.
• Maintain knowledge of policies, structure, territory assignments, and sales initiatives.
• Deliver accurate, professional service while adhering to schedules and quality policies.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving

Organizational skills

Interpersonal skills

Team collaboration

Independent work

Education

High School Diploma or GED

Job description

Abbott Laboratories in the United States is seeking a Customer Support Specialist II to provide responsive, professional service across phone, voicemail, and email while partnering with teams throughout the Customer Care Center. You'll resolve provider and sales-related questions, support special initiatives, and help improve processes that strengthen the customer experience and support sales strategies.

This role requires a High School Diploma or GED, and three or more years of customer service