Remote Provider Global Operations Manager

Sharecare; Springfield (IL); Remoto; USD 110.000 - 150.000; Tempo pieno

Descrizione del lavoro

Sharecare is seeking a Manager of Global Operations to lead cross-functional teams and ensure consistent, high-quality delivery for global clients. This remote, full-time role emphasizes partner engagement, process optimization, and P&L awareness across worldwide accounts.

The ideal candidate will drive operational efficiency, coach teams, and partner with senior leaders to align global operations with company goals and excellent member experiences.

Competenze

• Extremely team oriented with strong collaboration skills.
• Superior communication abilities for internal/external stakeholders.
• Detail oriented with focus on data integrity and process discipline.
• Ability to thrive in a fast-paced, multi-tasking environment and meet deadlines.
• Proficient with Microsoft Office suite and data tools, including pivot tables.
• Experience using Power BI to manage global partner performance.

Mansioni

• Global Account Management support for sales and client reviews.
• Oversee global operational activities and productivity/quality goals.
• Lead organizational initiatives and cross-functional collaboration.
• Manage budgeting, KPIs, and profitability across global accounts.
• Coordinate onboarding and transition of clients to global production.
• Provide training and develop SOP documentation for global accounts.
• Maintain strong client communication and issue resolution processes.
• Support continuous improvement and risk mitigation actions.

Conoscenze

Leadership

Strategic planning

Communication

Negotiation

Problem solving

Team oriented

Data analysis

Pivot tables

Power BI

Excel

Strumenti

Power BI

Excel

PowerPoint

Outlook

Word

Descrizione del lavoro

Sharecare is seeking a Manager of Global Operations to lead cross-functional teams and ensure consistent, high-quality delivery for global clients. This remote, full-time role emphasizes partner engagement, process optimization, and P&L awareness across worldwide accounts.

The ideal candidate will drive operational efficiency, coach teams, and partner with senior leaders to align global operations with company goals and excellent member experiences.