Remote Provider Global Operations Manager

Sharecare; Columbia (SC); Remote; USD 110,000 - 180,000; Full time

Job summary

Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and outcomes. The Manager of Global Operations ensures consistent, timely execution of tasks and strong partner engagement with a focus on customer experience and profitability.

In this remote, full-time role, you will lead global operational activities, collaborate with senior leaders, manage KPIs, and drive standardization across regions to meet company-wide goals.

Qualifications

• Minimum of 7–10 years proven success in a manager or director level role.
• Extremely team oriented with collaborative mindset.
• High proficiency in Microsoft Office suite (Outlook, Word, PowerPoint, Excel) including pivot tables for data analytics.
• Effective use of Power BI reports to manage global partners.
• Able to work in a fast-paced, multi-tasking environment and meet deadlines.
• Superior communication skills and strong negotiation abilities.
• Detail oriented with strong analytical and problem-solving skills.

Responsibilities

• Global Account Management Support: assist Sales and Customer Service with RFP responses and meetings, transition of clients to Global status, support review calls with Global Partners feedback.
• Global Operational Support: respond to escalated client issues, support inventory management, set goals for Productivity and Quality with Global Partners, perform quality control and training actions.
• Organizational Leadership: model Sharecare values, drive fast, efficient, profitable global operations, communicate updates to stakeholders, transition regional activities to global.
• Financial Management: pursue opportunities to advance transition plan and meet KPI targets to lower costs.
• Customer Service: build global partnerships, onboard new clients and transition exiting clients to global production.
• Qualifications/Skills: ensure compliance, continue education, standardized processes.

Skills

Leadership experience

Power BI

Excel (Pivot tables)

Strong communication

Negotiation skills

Data analysis

Team oriented

Customer service

Tools

Power BI

Excel

Outlook

Word

PowerPoint

Job description

Sharecare is a digital healthcare company delivering software and tech-enabled services to improve care quality and outcomes. The Manager of Global Operations ensures consistent, timely execution of tasks and strong partner engagement with a focus on customer experience and profitability.

In this remote, full-time role, you will lead global operational activities, collaborate with senior leaders, manage KPIs, and drive standardization across regions to meet company-wide goals.