Remote Global Provider Operations Manager

Sharecare; Tallahassee (FL); Remote; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Sharecare is seeking a Manager of Global Operations to oversee global partner engagement and operational excellence in a remote, full-time capacity. This role focuses on delivering consistent, high-quality services across markets while driving P&L profitability and customer satisfaction.

The position collaborates with Directors to implement processes, manage goals, and ensure scalable, data-driven operations across a fast-paced healthcare tech environment.

Qualifikationen

• Minimum of 7-10 years proven success in manager or director level role
• Extremely team oriented
• High proficiency in Microsoft suite including development of pivot tables to analyze data
• Effectively utilizes Power BI reports to manage Global partners
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner

Aufgaben

• Global Account Management Support: Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings
• Global Operational Support: Respond to and resolve escalated Client/Requester issues; Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners
• Organizational Leadership: Model Sharecare's core values and operate within the Global Team to achieve goals
• Financial Management: Assist Global Partner in meeting KPIs for Productivity and Quality to lower costs
• Customer Service: Assist in building and strengthening global partnerships and onboarding of clients

Kenntnisse

Leadership

Communication

Power BI

Excel

Project management

Team collaboration

Tools

Power BI

Microsoft Excel

PowerPoint

Outlook

Word

Jobbeschreibung

Sharecare is seeking a Manager of Global Operations to oversee global partner engagement and operational excellence in a remote, full-time capacity. This role focuses on delivering consistent, high-quality services across markets while driving P&L profitability and customer satisfaction.

The position collaborates with Directors to implement processes, manage goals, and ensure scalable, data-driven operations across a fast-paced healthcare tech environment.