Remote Global Operations Leader – Provider Partnerships

Sharecare; Augusta (ME); Remote; USD 110,000 - 185,000; Full time

Job summary

Sharecare, a digital healthcare company, is seeking a Manager of Global Operations to ensure timely, professional execution of global processes and drive market-leading performance. You will collaborate with Directors to implement standardized, high-quality operations for global partners and customers.

The role emphasizes global partner engagement, process optimization, and P&L profitability, with responsibilities spanning account management, operations, and organizational leadership.

Qualifications

• Minimum of 7-10 years proven success in a manager or director level role.
• Extremely team oriented.
• High proficiency in Microsoft suite (Outlook, Word, PowerPoint, Excel) including pivot tables to analyze data.
• Effectively utilizes Power BI reports to manage Global partners.
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines.
• Superior communication skills.
• Outstanding customer service with strong negotiation skills.
• Detail oriented, with strong analytical skills and effective problem-solving skills.
• Ability to handle confidential materials and information in a professional manner.

Responsibilities

• Support Sales and Customer Service activities directed at new Clients/Prospects with RFP responses and internal/external meetings.
• Support the identification and transition of existing Onshore clients to Global clients.
• Support daily/weekly/monthly/quarterly Client Review calls with feedback and direction for Global Partners.
• Respond to and resolve escalated Client/Requester issues.
• Support Inventory Management initiatives.
• Partner with Director Provider Global Ops to create and manage goals relating to Productivity and Quality for Global Partners.
• Quality Control – Analyze and implement Action Plans and Training.
• Queue Management – Analyze and implement Corrective Actions/Training.
• Provide Training Support to Global Partners in country and virtually.
• Analyze endangered accounts and create action plans to address problems/account feedback.
• Chase Activities.
• Monitor, manage and establish new additions.
• Communicate effectively to all CHASE team members.
• Complete Chase Activities ahead of Deadlines.
• Ensure Global Partners have adequate Credentials to match inventory and production plans; resolve deficiencies with client/CS/Ops teams.
• Support Technical events.
• Manage and Support SOP Documentation for all Global Accounts.

Skills

Leadership

Communication

Negotiation

Analytical thinking

Problem solving

Team oriented

Tools

Microsoft Excel

Pivot tables

Power BI

Outlook

Word

PowerPoint

Job description

Sharecare, a digital healthcare company, is seeking a Manager of Global Operations to ensure timely, professional execution of global processes and drive market-leading performance. You will collaborate with Directors to implement standardized, high-quality operations for global partners and customers.

The role emphasizes global partner engagement, process optimization, and P&L profitability, with responsibilities spanning account management, operations, and organizational leadership.