Remote Global Operations Manager — Healthcare Partnerships

Sharecare; Indianapolis (IN); Remote; USD 120,000 - 150,000; Full time

Job summary

Sharecare is seeking a Manager of Global Operations to ensure tasks are performed consistently, timely, and professionally, collaborating with global partners to align with company goals and ensure exemplary member experience.

You will lead global account management and operations support, drive productivity and quality, resolve escalated issues, train partners, and help transition regional activities to a global framework.

Qualifications

• 7–10 years proven success in a manager or director level role.
• Extremely team oriented with strong leadership.
• Proficient with Microsoft Office suite; pivot tables for data analysis.
• Experience using Power BI to manage global partners.
• Ability to thrive in a fast-paced, multi-tasking environment.

Responsibilities

• Support global account management and client reviews.
• Improve productivity and quality for global partners.
• Respond to escalated client issues and manage SOP documentation.
• Coordinate with Sales and Client Success to onboard new clients and transition exiting clients to global production.
• Lead training and knowledge sharing across regions and teams.

Skills

Team orientation

Microsoft Excel

Power BI

Pivot tables

Communication skills

Problem solving

Confidential data handling

Multitasking

Tools

Outlook

Word

PowerPoint

Excel

Job description

Sharecare is seeking a Manager of Global Operations to ensure tasks are performed consistently, timely, and professionally, collaborating with global partners to align with company goals and ensure exemplary member experience.

You will lead global account management and operations support, drive productivity and quality, resolve escalated issues, train partners, and help transition regional activities to a global framework.