Remote Property Claims Associate – Training & Growth

Travelers; Chantilly (VA); Remoto; USD 54.000 - 89.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) match program

Paying it Forward program

Descrizione del lavoro

Travelers seeks an Associate Claim Rep, Outside Property, to start with comprehensive training in claim handling and policy interpretation. You will work remotely, developing skills to manage 1st party property claims under supervision and progress toward independent claims handling.

The program lasts 9-12 months with potential field work and travel. Successful candidates typically hold a Bachelor's Degree and prior customer service or insurance exposure, with a willingness to obtain an adjuster

Competenze

• Bachelor's degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office; willingness to learn claims management and estimating software.

Mansioni

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information and determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and use as a basis for estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months.
• Assess and inspect all areas of a dwelling or structure; ability to ladder climb as needed; travel may be required.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication skills

Microsoft Office

Claims processing

Licensing readiness

Formazione

Bachelor's degree

Strumenti

Claims management software

Estimating software

Descrizione del lavoro

Travelers seeks an Associate Claim Rep, Outside Property, to start with comprehensive training in claim handling and policy interpretation. You will work remotely, developing skills to manage 1st party property claims under supervision and progress toward independent claims handling.

The program lasts 9-12 months with potential field work and travel. Successful candidates typically hold a Bachelor's Degree and prior customer service or insurance exposure, with a willingness to obtain an adjuster