Remote Property Claims Associate (1st Party)

VetJobs; Northglenn (CO); Remote; USD 45,000 - 60,000; Full time

Job summary

Travelers Insurance is seeking an Associate Claim Representative for Outside Property to support insureds and agents in the Denver metro area. The program runs 9–12 months, after which you advance toward full claims handling responsibilities.

You will learn claim handling, policy interpretation, and customer service, with opportunities to obtain required licenses and certifications. Training combines remote and on-site activities and may require travel.

Qualifications

• High School/GED and one year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office; willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information and determine coverage per policy terms.
• Establish accurate scope of damages for building and contents losses and use as basis for estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations and digital tool rollouts while maintaining productivity.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Conflict resolution

Learning agility

Education

Bachelor’s Degree

High School/GED

Tools

Microsoft Office

Claims management software

Job description

Travelers Insurance is seeking an Associate Claim Representative for Outside Property to support insureds and agents in the Denver metro area. The program runs 9–12 months, after which you advance toward full claims handling responsibilities.

You will learn claim handling, policy interpretation, and customer service, with opportunities to obtain required licenses and certifications. Training combines remote and on-site activities and may require travel.