Remote Property Claims Associate - Launch Your Claims Career

The Travelers Indemnity Company; Las Vegas (NV); Remote; USD 53,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan matching up to

Paid time off

Wellness program

Volunteer encouragement

Job summary

The Travelers Indemnity Company is seeking an Associate Claim Rep, Outside Property, to train in claim handling, customer service, and policy interpretation while developing the ability to manage 1st party property claims. This program typically lasts 9–12 months and leads to independent handling of claims.

The role is based remotely with work at residential and commercial locations, combining mobile work, residence-based duties, or the nearest Travelers office.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Judgement

Attention to detail

Conflict resolution

Learning mindset

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Travelers Indemnity Company is seeking an Associate Claim Rep, Outside Property, to train in claim handling, customer service, and policy interpretation while developing the ability to manage 1st party property claims. This program typically lasts 9–12 months and leads to independent handling of claims.

The role is based remotely with work at residential and commercial locations, combining mobile work, residence-based duties, or the nearest Travelers office.