Remote Program Operations Manager, Energy Efficiency

ICF; New Jersey; Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Donation matching

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. The role is remote for candidates located in NJ, reporting to the East Region Director of Program Operations and coordinating with a cross-functional team and external stakeholders.

You will ensure timely invoicing, QA/QC compliance, and ongoing process improvements across program implementations, while developing documentation and analytics to track KPIs.

Qualifications

• Bachelor’s degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or substitute one year of related experience for one year of education).
• 3+ years of relevant energy efficiency, utility, data analysis, operations experience.

Responsibilities

• Support the implementation of PSE&G’s Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer’s project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Education

Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline

Tools

Excel

PowerBI

Power Automate

SharePoint Lists

SSRS

SnuggPro

Job description

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. The role is remote for candidates located in NJ, reporting to the East Region Director of Program Operations and coordinating with a cross-functional team and external stakeholders.

You will ensure timely invoicing, QA/QC compliance, and ongoing process improvements across program implementations, while developing documentation and analytics to track KPIs.