Remote Associate Manager, Program Ops - Energy Efficiency

ICF International; Newark (NJ); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Volunteer opportunities

Donation matching

Flexible workplace arrangements

Job summary

ICF International in New Jersey seeks an Associate Manager, Program Operations to lead the operations for residential energy efficiency programs. You will manage invoicing accuracy, coordinate with cross-functional teams, and ensure compliance with program rules while driving process improvements.

You will oversee a team of Operations Specialists, engage with clients and vendors, and contribute to monthly accruals and forecasts.

Qualifications

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy, or related discipline (or substitute 1 year of related experience per year of education).
• 3+ years of energy efficiency, utility, data analysis, operations and/or related experience.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer's project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and resolutions with stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement.
• Maintain effective communication with internal ICF stakeholders and the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed KPIs/KPIs.

Skills

MS Office

Excel

Data analysis

Time management

Education

Bachelor's degree in Business/ Data Analysis/ Environmental Studies/ Energy

Tools

SharePoint Lists

PowerBI

Power Automate

SSRS

SnuggPro

Job description

ICF International in New Jersey seeks an Associate Manager, Program Operations to lead the operations for residential energy efficiency programs. You will manage invoicing accuracy, coordinate with cross-functional teams, and ensure compliance with program rules while driving process improvements.

You will oversee a team of Operations Specialists, engage with clients and vendors, and contribute to monthly accruals and forecasts.