Remote NJ Program Ops Lead - Energy Efficiency

ICF; Williamstown (NJ); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Flexible workplace arrangements

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Volunteer opportunities

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. The role reports to the East Region Director of Program Operations and collaborates with teams across program implementation, IT, and reporting, plus external stakeholders.

You will drive timely reviews, QA/QC, and client deliverables while developing process documentation and improving program workflows.

Qualifications

• Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or substitute one year of related experience).
• 3+ years of relevant experience in energy efficiency, utility, data analysis, operations, or related fields.
• Proficiency in Microsoft Office Suite; advanced Excel skills.

Responsibilities

• Support the implementation of PSE&G’s Income Qualified Home Weatherization program.
• Ensure timeliness and accuracy of all program invoices to the client.
• Ensure every customer’s project is processed in compliance with program policies and procedures.
• Supervise a team of Operations Specialists reviewing program applications.
• Monitor projects for QA/QC compliance and implement corrective actions as needed.
• Develop, update, and maintain program process documentation.
• Communicate with subcontractors for guidance and continuous improvement.
• Maintain effective communication with internal stakeholders and the client.
• Analyze monthly program accruals and forecasts for accuracy; contribute to KPIs.

Skills

Attention to detail

Time management

Communication

Critical thinking

Decision making

Education

Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline

Tools

Microsoft Office Suite (Excel, Outlook, PowerPoint)

SharePoint Lists

PowerBI

Power Automate

Job description

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. The role reports to the East Region Director of Program Operations and collaborates with teams across program implementation, IT, and reporting, plus external stakeholders.

You will drive timely reviews, QA/QC, and client deliverables while developing process documentation and improving program workflows.