Energy-Efficiency Program Operations Lead (Remote NJ)

ICF; New York (NY); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Tuition reimbursement

401k matching

Employee Stock Purchase Plan

Job summary

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will report to the East Region Director and work with cross-functional teams to ensure timely application reviews and high-quality client deliverables.

You will manage a team of Operations Specialists, monitor QA/QC, and drive process improvements. Prioritize tasks, communicate with subcontractors and stakeholders, and help forecast program accruals to meet KPIs.

Qualifications

• Bachelor's Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or substitute one year of related experience for one year of education).
• 3+ years of relevant experience of energy efficiency, utility, data analysis, operations and/or related experience.

Responsibilities

• Support the implementation of PSE&G's Income Qualified Home Weatherization program.
• Responsible for the timeliness and accuracy of all program invoices to the client.
• Ensure every customer's project is processed in compliance with all program calculations, policies and procedures.
• Manage a team of Operations Specialists that review program applications.
• Monitor program projects for compliance with developed QA/QC program protocols and processes.
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders.
• Develop, update, and maintain program process documentation.
• Communicate with program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements.
• Maintain effective communication with internal ICF stakeholders and with the client.
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs.
• Become proficient in ICF program-based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

Skills

Excel

Advanced Excel

Org & Time Management

Communication

Analytical thinking

Stakeholder management

Team collaboration

MS Office

Education

Bachelor's Degree

Tools

PowerBI

Power Automate

SharePoint Lists

SSRS

SnuggPro

SLT

Job description

ICF is seeking an Associate Manager, Program Operations to support residential energy efficiency programs in New Jersey. You will report to the East Region Director and work with cross-functional teams to ensure timely application reviews and high-quality client deliverables.

You will manage a team of Operations Specialists, monitor QA/QC, and drive process improvements. Prioritize tasks, communicate with subcontractors and stakeholders, and help forecast program accruals to meet KPIs.