Remote Program Manager, Volunteer Engagement & Strategy

American Red Cross; Baltimore (MD); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible SP

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave, Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. The role is fully remote and can be located anywhere in the USA, with a focus on relationship management, recruitment strategies, and data-driven workforce optimization.

You will coordinate with program managers and stakeholders, develop reports and dashboards, and ensure effective volunteer utilization while aligning with mission objectives.

Qualifications

• Education: Bachelor's degree or equivalent combination of education and related experience.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience.
• Skills: Excellent oral and written communication, training and presentations; ability to develop project plans and budgets; strong analytical and decision-making abilities; proficient with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Serve as the primary relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Presentation skills

Communication skills

Analytical thinking

Teamwork

Training development

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. The role is fully remote and can be located anywhere in the USA, with a focus on relationship management, recruitment strategies, and data-driven workforce optimization.

You will coordinate with program managers and stakeholders, develop reports and dashboards, and ensure effective volunteer utilization while aligning with mission objectives.