Remote Program Manager, Volunteer Engagement

American Red Cross; Des Moines (IA); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave, Employee Assistance

Disability and Insurance: Short + Long

Job summary

American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role will manage relationships with department stakeholders and drive recruitment, onboarding, and engagement activities to fulfill mission objectives.

You will develop dashboards, reports, and training materials while ensuring consistent execution and collaboration across teams.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 5 years of related experience.
• Strong written and verbal communication; ability to develop presentations and training.

Responsibilities

• Serve as the primary relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Presentations

Training modules

Communication

Interpersonal skills

Analytical skills

MS Office

Teamwork

Education

Bachelor's degree or equivalent

Job description

American Red Cross is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This fully remote role will manage relationships with department stakeholders and drive recruitment, onboarding, and engagement activities to fulfill mission objectives.

You will develop dashboards, reports, and training materials while ensuring consistent execution and collaboration across teams.