Remote Program Manager, Volunteer Engagement & Impact

American Red Cross; Seattle (WA); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401K with up to 6% match

PTO starting at 15 days/year

11 paid holidays

Paid Family Leave

Disability Insurance

Service Awards

Job summary

American Red Cross is seeking a seasoned Program Manager to support volunteer engagement across SAF, ISD, and Corporate Departments. This fully remote role prioritizes relationship-building and data-driven workforce planning to meet mission objectives.

You will coordinate with program managers, lead recruitment strategies, and develop dashboards and leadership updates while ensuring compliant volunteer processes across multiple departments.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience required.
• Minimum 5 years of related experience or equivalent combination of education and related experience required.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Program management

Communication

Presentations

Training

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

American Red Cross is seeking a seasoned Program Manager to support volunteer engagement across SAF, ISD, and Corporate Departments. This fully remote role prioritizes relationship-building and data-driven workforce planning to meet mission objectives.

You will coordinate with program managers, lead recruitment strategies, and develop dashboards and leadership updates while ensuring compliant volunteer processes across multiple departments.