Remote Program Manager: Volunteer Engagement & Impact

American Red Cross; Columbus (OH); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & Flexible SP

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a Program Manager to support volunteer engagement across SAF/ISD and Corporate departments. This remote role serves as the primary relationship manager for an assigned portfolio, partnering with program managers, business leads, and stakeholders to engage volunteers in mission-aligned efforts.

The role provides consultation, coordination, and operational support, helping identify workforce needs, develop recruitment approaches, onboard volunteers, and navigate

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 5 years of related experience.
• Strong presentation, training, and communication skills.
• Ability to develop project plans, budgets, and strategies.
• Proficient in MS Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Relationship building

Stakeholder management

Presentation skills

Training development

MS Office proficiency

Analytical skills

Project planning

Effective communication

Education

Bachelor's degree

Job description

American Red Cross is seeking a Program Manager to support volunteer engagement across SAF/ISD and Corporate departments. This remote role serves as the primary relationship manager for an assigned portfolio, partnering with program managers, business leads, and stakeholders to engage volunteers in mission-aligned efforts.

The role provides consultation, coordination, and operational support, helping identify workforce needs, develop recruitment approaches, onboard volunteers, and navigate