Remote Program Manager - Volunteer Engagement

American Red Cross; Detroit (MI); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Spending Accounts & FlexibleSp

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Disability Insurance

Job summary

American Red Cross seeks a professional, detail-oriented Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This remote role serves as the primary relationship manager for an assigned portfolio, partnering with program managers, business leads, and stakeholders to help departments effectively engage volunteers in support of mission objectives.

The Program Manager provides consultation, coordination, and operational support, identifying workforce

Qualifications

• Education: Bachelor’s degree or equivalent combination of education and related experience required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.
• Management Experience: N/A
• Skills & Abilities: Excellent oral and communication skills, including training and presentations; strong interpersonal, verbal and written communication; ability to develop project plans, budgets and strategies.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Oral communication

Written communication

Interpersonal skills

Presentation skills

Project planning

Budgeting

Analytical thinking

Decision making

Teamwork

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

American Red Cross seeks a professional, detail-oriented Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This remote role serves as the primary relationship manager for an assigned portfolio, partnering with program managers, business leads, and stakeholders to help departments effectively engage volunteers in support of mission objectives.

The Program Manager provides consultation, coordination, and operational support, identifying workforce