Remote Program Manager - Volunteer Engagement

American Red Cross; Los Angeles (CA); Remote; USD 81,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Health Spending Accounts & Flexible SP

PTO: Starting at 15 days a year

11 paid holidays

401K with up to 6% match

Paid Family Leave, EAP

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

American Red Cross is seeking a fully remote Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments in the United States.

You will serve as the primary relationship manager for an assigned portfolio, collaborating with program managers, department stakeholders, and Volunteer Services to drive recruitment, onboarding, and engagement while delivering data-driven reports and dashboards.

Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• Minimum 5 years of related experience or equivalent combination of education and related experience.
• Excellent oral and written communication; ability to create presentations and develop training modules.
• MS Office proficiency including Word, Excel, PowerPoint, Outlook.
• Travel: travel is minimal: 2-3 in-person meetings per year.

Responsibilities

• Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments.
• Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners.
• Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies.
• Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes.
• Coordinate communications, meetings, briefings, presentations, and stakeholder updates.
• Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes.
• Provide guidance on volunteer workforce policies, processes, and best practices.
• Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions.
• Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions.
• Develop reports, dashboards, presentations, briefing materials, and leadership updates.
• Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments.
• Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization.
• Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities.

Skills

Program management

Presentation skills

Communication skills

Training modules

Analytical decision-making

Team collaboration

Education

Bachelor's degree

Tools

MS Office

Excel

PowerPoint

Outlook

Job description

American Red Cross is seeking a fully remote Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments in the United States.

You will serve as the primary relationship manager for an assigned portfolio, collaborating with program managers, department stakeholders, and Volunteer Services to drive recruitment, onboarding, and engagement while delivering data-driven reports and dashboards.