Remote Program Manager, Community Connect

Axon; Los Angeles (CA); On-site; USD 68,000 - 109,000; Full time

Benefits offered by this job

Competitive salary + stock

401k match

Discretionary paid time off

Parental leave

Medical, Dental, Vision

Wellness programs

Learning & Development

ERGs

Snacks in offices

Job summary

Axon is seeking a PSO Program Manager for Community Connect to oversee scalable, policy-based partnerships and ensure smooth hardware deployment across the U.S. and international footprint.

You will lead cross-functional teams, monitor program performance, and drive improvements while coordinating with Product, Engineering, Support, Sales, and Finance to remove blockers and improve the customer experience.

Qualifications

• Bachelor’s degree in program management, project management, operations, information technology, or related field, or equivalent practical experience, including 2+ years supporting customer-facing technical deployments, implementations, or professional-services programs involving remote hardware configuration, activation, troubleshooting, and field deployment coordination.
• Working knowledge of hardware, networking, connectivity, and integration concepts—including IP addressing, DHCP, DNS, VLANs, firewalls, ports, Wi‑Fi, bandwidth, and basic troubleshooting.
• Experience managing complex, customer-facing work involving multiple stakeholders, dependencies, risks, competing priorities, and technical escalations.
• Strong organizational, communication, and problem-solving skills, with the ability to maintain clear documentation, coordinate across teams, and drive issues through resolution.
• Experience developing and improving workflows, playbooks, technical guidance, training materials, and knowledge resources that enable consistent execution.
• Proficiency with CRM, project-management, and workflow tools such as Salesforce, Smartsheet, Jira, or similar platforms, as well as Microsoft Office and Google Workspace.
• Analytical mindset, with the ability to use data and feedback to identify trends, surface risks, and improve operational performance.
• Experience in public safety, SaaS, video technology, physical security technology, connected hardware, or a comparable technical environment is preferred.
• Must pass a CJIS background check and maintain CJIS clearance.
• Ability to handle confidential and highly sensitive information with discretion and sound judgment.

Responsibilities

• Partner with PSO leadership to implement scalable workflows, operating rhythms, documentation, and reporting that support consistent program delivery.
• Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
• Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve the customer experience.
• Support work-order management and closure activities, including quality checks, documentation, and internal handoffs.
• Serve as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements.
• Support the deployment of Cores placed in the field by Community Connect team members, including remote configuration, activation, validation, and onsite technical support when needed.
• Troubleshoot hardware, network, connectivity, and video-integration issues; document findings and coordinate escalation with the appropriate technical resources to drive resolution.
• Create and maintain technical readiness guidance, deployment checklists, troubleshooting resources, and escalation paths for common Community Connect deployment scenarios.
• Develop and maintain playbooks, training materials, job aids, and knowledge resources that enable consistent team execution.
• Identify recurring delivery, technical, and process issues; partner with leadership to implement improvements that strengthen program execution at scale.
• Support adoption of new products, internal tools, and program updates by ensuring the team has clear guidance and readiness resources.

Skills

Program management

Stakeholder management

Technical deployments

CRM tools

Salesforce

Smartsheet

Jira

Google Workspace

Analytical mindset

Public safety tech experience

Education

Bachelor’s degree in related field

Tools

Salesforce

Smartsheet

Jira

Job description

Axon is seeking a PSO Program Manager for Community Connect to oversee scalable, policy-based partnerships and ensure smooth hardware deployment across the U.S. and international footprint.

You will lead cross-functional teams, monitor program performance, and drive improvements while coordinating with Product, Engineering, Support, Sales, and Finance to remove blockers and improve the customer experience.