Remote Global Operations Program Lead

Socket.dev; Irvine (CA); Remote; USD 130,000 - 180,000; Full time

Job summary

AXON Networks is seeking an Operations Program Manager to coordinate global operational activities across regions, services and teams. You will maintain the authoritative calendar, align resources, and drive readiness from intake to closure.

Reporting to the Operations Manager and Director of Network Operations, you will ensure predictable execution, manage risks, and provide clear, timely updates to customers and leadership.

Qualifications

• 7+ years of program or project management experience, including coordinating technical operations, cloud, network, SaaS or production-service activities.
• Experience maintaining integrated plans, global calendars, resource forecasts, dependencies, risk registers, decisions, action logs and executive status reporting.
• Strong understanding of production change, maintenance, deployment or release coordination, including readiness, implementation, validation, rollback and closure.
• Ability to understand technical dependencies and ask effective questions across cloud services, infrastructure, software, networks and device operations.

Responsibilities

• Own the integrated schedule and coordination process for planned operational activities across regions, customers, services and technical teams.
• Maintain one authoritative global calendar that shows activity windows, customer commitments, resource assignments, dependencies, conflicts, risk and status.
• Drive activity from intake through readiness, execution, validation, customer handoff and closure with milestones and owners.
• Coordinate with Support, NOC, SRE, DevOps, Engineering and other resources without taking over their technical decisions.
• Provide leaders, customers and delivery teams with timely visibility into forward schedule, capacity constraints, and outcomes.
• Lead post-activity reviews and drive improvements to processes and tooling.

Skills

Cross-functional coordination

Program management

Communication

Leadership

Risk management

Attention to detail

Education

Bachelor’s degree in business, engineering, information technology or related field

Tools

Jira

Jira Service Management

Confluence

Smartsheet

Microsoft Project

Monday.com

Asana

Job description

AXON Networks is seeking an Operations Program Manager to coordinate global operational activities across regions, services and teams. You will maintain the authoritative calendar, align resources, and drive readiness from intake to closure.

Reporting to the Operations Manager and Director of Network Operations, you will ensure predictable execution, manage risks, and provide clear, timely updates to customers and leadership.