PSO Program Manager, Community Connect - Remote

Axon Enterprise; Northern (KY); Hybrid; USD 78,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

ERGs

Snacks in offices

Job summary

Axon Enterprise is seeking a PSO Program Manager for Community Connect to lead operational health and scalable execution across Axon’s U.S. customer base and international footprint.

You will establish processes, align cross-functional teams, and ensure successful deployment while preserving privacy and customer experience. You will partner with PSO leadership, Product, Engineering, Support, Sales, Finance, and others to remove blockers, manage escalations, and drive consistent program outcomes.

Qualifications

• Bachelor's degree or equivalent practical experience in a related field.
• 2+ years supporting customer-facing technical deployments, implementations, or professional-services programs involving remote hardware configuration and field deployment coordination.
• Experience with hardware, networking, connectivity, and integration concepts and translating technical findings to actionable steps.

Responsibilities

• Partner with PSO leadership to implement scalable workflows, rhythms, documentation, and reporting for consistent program delivery.
• Maintain visibility into overall program performance, project status, delivery milestones, dependencies, and customer-impacting risks.
• Coordinate with Product, Engineering, Support, Sales, Finance, and other internal teams to remove delivery blockers, manage escalations, and improve the customer experience.
• Support work-order management and closure activities, including quality checks, documentation, and internal handoffs.
• Serve as a technical resource for deployment planning, hardware readiness, network connectivity, configuration, and integration requirements.
• Support deployment of Cores placed in the field by Community Connect team members, including remote configuration, activation, validation, and onsite technical support when needed.
• Troubleshoot hardware, network, connectivity, and video-integration issues; document findings and coordinate escalation with the appropriate technical resources to drive resolution.
• Create and maintain technical readiness guidance, deployment checklists, troubleshooting resources, and escalation paths for common Community Connect deployment scenarios.
• Develop and maintain playbooks, training materials, job aids, and knowledge resources that enable consistent team execution.
• Identify recurring delivery, technical, and process issues; partner with leadership to implement improvements that strengthen program execution at scale.
• Support adoption of new products, internal tools, and program updates by ensuring the team has clear guidance and readiness resources.

Skills

Program management

Customer deployments

CRM tools

Jira

Education

Bachelor's degree or equivalent

Tools

Salesforce

Smartsheet

Jira

Google Workspace

Microsoft Office

Job description

Axon Enterprise is seeking a PSO Program Manager for Community Connect to lead operational health and scalable execution across Axon’s U.S. customer base and international footprint.

You will establish processes, align cross-functional teams, and ensure successful deployment while preserving privacy and customer experience. You will partner with PSO leadership, Product, Engineering, Support, Sales, Finance, and others to remove blockers, manage escalations, and drive consistent program outcomes.