Remote Program Director, Patient Services Hub

Valeris; Kentucky; Híbrido; USD 120.000 - 180.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision plans

401(k) company match

PTO and holidays

Resumo da vaga

Valeris is seeking a Program Director of Hub Operations to lead a portfolio of patient services, reimbursement support, and affordability programs. This role focuses on delivering exceptional patient experiences while meeting client KPIs and regulatory requirements across multiple programs.

You will manage a team of program managers, supervisors, and care managers, guiding workforce planning, onboarding, performance, training, and succession planning.

Qualificações

• BA/BS degree preferred.
• 8–10 years of experience in market access and/or patient affordability.
• Experience managing teams and cross-functional collaboration.
• Proven ability to influence and drive operational excellence.
• Excellent communication, presentation, and stakeholder management skills.

Responsabilidades

• Provide strategic and operational leadership for HUB and affordability programs.
• Lead and develop high-performing teams through coaching and performance management.
• Ensure achievement of SLAs, KPIs, quality standards, and regulatory/compliance requirements.
• Serve as primary escalation point for operational, client, and patient-related issues.
• Build client relationships and lead governance meetings with stakeholders.
• Oversee budgets, staffing, forecasting, and resource planning.

Conhecimentos

Leadership

Team management

Client management

Strategic planning

Data-driven decisions

Formação

BA/BS degree

Descrição da vaga

Valeris is seeking a Program Director of Hub Operations to lead a portfolio of patient services, reimbursement support, and affordability programs. This role focuses on delivering exceptional patient experiences while meeting client KPIs and regulatory requirements across multiple programs.

You will manage a team of program managers, supervisors, and care managers, guiding workforce planning, onboarding, performance, training, and succession planning.