Chief Patient Access & Support Officer

Valeris; United States; Remote; USD 180,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

401(k) Retirement Savings Plan with 5%

Paid Time Off and holidays

Company‑paid life insurance

Job summary

Valeris is seeking a senior leader to head Patient Support and HUB operations for multiple biopharma partnerships. This role designs and scales patient access and affordability solutions to improve outcomes and streamline reimbursement, elevating the patient and provider experience.

As a senior leader, you will guide senior directors and program managers across copay, HUB, and related services, ensuring compliance, performance, and client satisfaction while driving growth in a complex healthcare

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field required.
• MBA, MHA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
• Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
• Demonstrated experience managing client relationships at the executive level.
• Strong leadership, financial acumen, and operational management skills.
• Commitment to service excellence, innovation, and compliance integrity.

Responsibilities

• Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
• Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
• Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
• Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.
• Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
• Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
• Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
• Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
• Partner with Technology and Analytics teams to leverage data insights for proactive decision‑making and performance optimization.
• Lead a team of senior directors and program managers responsible for day‑to‑day HUB, copay, and patient affordability operations and client program execution.
• Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
• Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.
• Ensure all operations adhere to client‑specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
• Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
• Champion a culture of compliance and ethical behavior across all levels of the organization.
• Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
• Partner with Finance to forecast program costs, margins, and scalability opportunities.
• Support strategic pricing and contract renewal discussions through operational insight and performance data.
• Utilize Valeris’ values as the driving force behind the team’s success.
• On time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Skills

Executive leadership

Client relationships

Strategic thinking

Compliance awareness

Communication

Education

Bachelor’s degree in Healthcare Administration, Business, or related field

MBA / MHA or related advanced degree

Job description

Valeris is seeking a senior leader to head Patient Support and HUB operations for multiple biopharma partnerships. This role designs and scales patient access and affordability solutions to improve outcomes and streamline reimbursement, elevating the patient and provider experience.

As a senior leader, you will guide senior directors and program managers across copay, HUB, and related services, ensuring compliance, performance, and client satisfaction while driving growth in a complex healthcare