Director of Patient Access Programs

Valeris, Inc.; North Carolina; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision plans with

HSA/FSA options

401(k) retirement savings with company

PTO and holidays

Telehealth and EAP

Job summary

Valeris, Inc. seeks a Program Director to lead a comprehensive patient services portfolio, including market access reimbursement support and affordability programs. You will oversee operations, drive patient experience, ensure regulatory and quality compliance, and manage client relationships.

You will build and lead high-performing teams, optimize processes, and manage budgets and staffing while advancing innovation and operational excellence in a fast-paced environment.

Qualifications

• BA/BS degree preferred and healthcare leadership experience.
• 8–10 years in market access, patient affordability, or related healthcare industry roles.
• Strong leadership and team development capabilities.
• Excellent written and verbal communication and presentation skills.
• Ability to manage multiple programs and budgets with regulatory awareness (HIPAA, FDA).

Responsibilities

• Provide strategic and operational leadership for HUB and affordability programs.
• Develop high-performing teams through coaching and performance management.
• Oversee workforce planning, onboarding, and succession planning.
• Ensure client SLAs, KPIs, quality standards, and compliance.
• Build relationships with client stakeholders through governance meetings.
• Analyze performance metrics and drive continuous improvement.
• Oversee budgets, staffing, forecasting, and resource planning.
• Partner with internal teams for system enhancements and program launches.
• Ensure regulatory compliance including HIPAA and FDA guidelines.
• Support business development through client presentations and RFP responses.
• Drive innovation and automation to improve operations.
• Maintain patient-centric focus balancing client objectives and financials.
• Oversee day-to-day operations and identify risks.

Skills

Strategic leadership

People management

Cross-functional collaboration

Executive presence

Problem solving

Communication skills

Project management

Education

BA/BS degree preferred

8-10 years healthcare market access experience

Job description

Valeris, Inc. seeks a Program Director to lead a comprehensive patient services portfolio, including market access reimbursement support and affordability programs. You will oversee operations, drive patient experience, ensure regulatory and quality compliance, and manage client relationships.

You will build and lead high-performing teams, optimize processes, and manage budgets and staffing while advancing innovation and operational excellence in a fast-paced environment.