Hub Operations Director, Patient Access & Programs

Valeris, Inc.; Florida; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA and FSA options

401(k) retirement plan with company匹配

Paid Time Off and holidays

Inclusive culture and career growth

Job summary

Valeris, Inc. is seeking a Program Director, Hub Operations to lead strategic and operational oversight of patient services, including market access reimbursement support and affordability programs.

The role emphasizes patient experience, client satisfaction, compliance, quality, and efficiency across programs. The director will mentor Program Managers and Care Managers, manage budgets, drive improvements through data, and serve as the primary client-facing leader with pharmaceutical

Qualifications

• BA/BS degree preferred.
• 8–10 years in market access/patient affordability or related healthcare roles.
• Advanced problem-solving and cross-functional collaboration.
• Executive presence, integrity, and fast-paced adaptability.
• Proven ability to manage teams and multiple reports.

Responsibilities

• Provide strategic and operational leadership for HUB and affordability programs.
• Develop and coach high-performing teams.
• Ensure client SLAs, KPIs, quality, and compliance.
• Serve as escalation point for operational and client issues.
• Build relationships with client stakeholders through governance meetings.
• Analyze program metrics and drive continuous improvement.
• Oversee budgets, staffing, forecasting, and resource planning.
• Part­ner with internal teams for system enhancements and launches.
• Ensure regulatory privacy and industry requirements compliance.
• Support business development for new programs.
• Drive innovation through automation and tech-enabled solutions.
• Maintain patient-centric approach balancing client goals.

Skills

Strategic leadership

Team development

Operational excellence

Client relationship management

Education

BA/BS degree

Job description

Valeris, Inc. is seeking a Program Director, Hub Operations to lead strategic and operational oversight of patient services, including market access reimbursement support and affordability programs.

The role emphasizes patient experience, client satisfaction, compliance, quality, and efficiency across programs. The director will mentor Program Managers and Care Managers, manage budgets, drive improvements through data, and serve as the primary client-facing leader with pharmaceutical