Program Director, Patient Services & Hub Operations

VALERIS; Morrisville, Jeffersonville (NC, IN); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off & holidays

Life insurance

Job summary

Valeris is seeking a Program Director, Hub Operations in Morrisville, NC to provide strategic leadership for patient services and market access programs. The role focuses on delivering high-quality, compliant hub and affordability services while driving client satisfaction and operational efficiency.

The ideal candidate has extensive experience in patient services, market access, and hub operations, plus strong leadership and cross-functional collaboration skills.

Qualifications

• BA/BS degree preferred.
• 8–10 years of experience in market access, patient affordability, vendor, or related healthcare partner.
• Proven leadership and ability to manage multiple teams.
• Excellent communication and presentation skills.
• Ability to influence cross-functionally and work with senior leadership.

Responsibilities

• Provide strategic and operational leadership for HUB and affordability programs.
• Lead and develop high-performing teams through coaching and performance management.
• Ensure achievement of SLAs, KPIs, quality standards, and compliance.
• Build relationships with client stakeholders through governance meetings.
• Oversee program budgets, staffing, forecasting, and resource planning.
• Drive innovation and operational excellence through process optimization and technology.
• Maintain patient-centric approach balancing client objectives and financial performance.

Skills

Leadership

Program management

Client management

Communication

Cross-functional collaboration

Problem solving

Education

BA/BS degree preferred

Job description

Valeris is seeking a Program Director, Hub Operations in Morrisville, NC to provide strategic leadership for patient services and market access programs. The role focuses on delivering high-quality, compliant hub and affordability services while driving client satisfaction and operational efficiency.

The ideal candidate has extensive experience in patient services, market access, and hub operations, plus strong leadership and cross-functional collaboration skills.