Hub Operations Program Director — Patient Access Leader

Valeris; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA- and FSA-eligible options

Company match on Health SavingsAccount

Basic life and AD&D coverage

401(k) Retirement Savings Plan with 5%

Paid Time Off and holidays

Advancement opportunities

Job summary

Valeris is seeking a Program Director, Hub Operations to strategically lead a portfolio of HUB and affordability programs across multiple client programs. You will mentor Program Managers, oversee budgets, and ensure KPI and regulatory compliance while delivering exceptional patient experiences.

In this role you will partner with pharma clients and internal teams to drive program launches, optimize operations through technology and best practices, and foster a culture of accountability and

Qualifications

• BA/BS degree preferred.
• 8–10 years of experience in market access, patient affordability, hub operations, or related roles.
• Strong problem-solving, cross-functional collaboration, and executive presence.
• Proven ability to lead and develop teams.
• Excellent verbal and written communication and presentation skills.
• Ability to build relationships with peers and senior leadership.
• Thorough understanding of business operations.

Responsibilities

• Provide strategic and operational leadership for HUB and affordability programs.
• Lead and develop high-performing teams through coaching and performance management.
• Ensure achievement of client SLAs, KPIs, quality standards, and compliance requirements.
• Serve as the primary escalation point for operational, client, and patient-related issues.
• Build and maintain strong relationships with client stakeholders through regular business reviews and governance meetings.
• Analyze program performance metrics and implement corrective actions and continuous improvement initiatives, using data as a key driver of decision-making support.
• Oversee program budgets, staffing models, forecasting, and resource planning.
• Partner with internal departments to support system enhancements, program launches, and operational readiness activities.
• Ensure compliance with applicable regulatory, privacy, and industry requirements, including HIPAA, FDA, and manufacturer-specific guidelines.
• Support business development efforts by participating in client presentations, RFP responses, and implementation planning for new programs.
• Drive innovation and operational excellence through process optimization, automation, and technology-enabled solutions.
• Maintain a patient-centric approach while balancing client objectives, operational efficiency, and financial performance.
• This role requires a proven leader with extensive experience in patient services, market access, reimbursement support, hub operations, or specialty pharmacy environments, along with strong client management, operational leadership, and strategic planning capabilities.

Skills

Leadership

Strategic planning

Stakeholder management

Healthcare industry knowledge

Team development

Communication

Education

BA/BS degree

Job description

Valeris is seeking a Program Director, Hub Operations to strategically lead a portfolio of HUB and affordability programs across multiple client programs. You will mentor Program Managers, oversee budgets, and ensure KPI and regulatory compliance while delivering exceptional patient experiences.

In this role you will partner with pharma clients and internal teams to drive program launches, optimize operations through technology and best practices, and foster a culture of accountability and