Remote: Professional Services Engineer II — Automation & APIs

HelpfulRemote; Northern (KY); Hybrid; USD 120,000 - 145,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success professional to help enterprise customers scope, design, and build automation workflows on the Tines platform. You will connect tools via APIs and demonstrate solutions live on customer calls, acting as a resident automation engineer guiding clients through their automation roadmap.

The role requires 5+ years delivering Professional Services or implementing SOAR or similar automation platforms, with strong customer-facing consulting skills and

Qualifications

• 5+ years delivering Professional Services or implementing SOAR or similar automation platforms.
• Strong customer-facing consulting skills.
• Experience with API documentation and authentication methods like OAuth2 and JWT.
• Understanding of LLMs and automation models, including prompt design.

Responsibilities

• Scope, design, and build automation workflows on the Tines platform for enterprise customers.
• Connect tools via APIs and demonstrate solutions live on customer calls.
• Guide clients through their automation roadmap without requiring manual coding.
• Act as a resident automation engineer to advise on best practices.

Skills

Customer-facing consulting

OAuth2/JWT knowledge

Tools

OAuth2

JWT

APIs

Job description

HelpfulRemote is seeking a Customer Success professional to help enterprise customers scope, design, and build automation workflows on the Tines platform. You will connect tools via APIs and demonstrate solutions live on customer calls, acting as a resident automation engineer guiding clients through their automation roadmap.

The role requires 5+ years delivering Professional Services or implementing SOAR or similar automation platforms, with strong customer-facing consulting skills and