Remote Senior CSM – Automation Platform Growth

DaParrot Ltd; Northern (KY); On-site; USD 106,000 - 144,000; Full time

Job summary

Tines is seeking a Customer Success Manager II to drive onboarding, adoption, and expansion across enterprise customers from a remote US base. You will partner with Sales, Support, and Product to translate customer needs into actions, manage risk, and craft renewal strategies.

The role emphasizes guiding executives and champions, expanding usage beyond security teams, and delivering measurable business value through the platform.

Qualifications

• 3+ years in a technical account management or customer success role at a tech company.
• Experience with SaaS offerings used by technical teams (cybersecurity, DevOps, IT, etc.).
• Ability to translate technical requirements into internal actions and communicate with partners.

Responsibilities

• Lead onboarding and ensure customer use cases are met on schedule.
• Translate customer needs to product/engineering and advocate for feature requests.
• Develop renewal plans and highlight value to executives and stakeholders.
• Monitor health dashboards, usage, and risk; drive expansion within accounts.

Skills

Technical account mgmt

SaaS for tech teams

APIs knowledge

Problem discovery

Tools

CRM tools

Job description

Tines is seeking a Customer Success Manager II to drive onboarding, adoption, and expansion across enterprise customers from a remote US base. You will partner with Sales, Support, and Product to translate customer needs into actions, manage risk, and craft renewal strategies.

The role emphasizes guiding executives and champions, expanding usage beyond security teams, and delivering measurable business value through the platform.