Remote Application Support Engineer | APIs & Cloud

HelpfulRemote

Northern (KY)

Hybrid

USD 90,000 - 105,000

Full time

39 hours ago

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Benefits offered by this job

Medical coverage

Flexible PTO

Remote work setup budget

Job summary

HelpfulRemote is seeking a Customer Success Engineer to act as the technical bridge between customers and our product team. You will investigate and resolve complex issues involving APIs, databases, servers, microservices, telephony, and containerized apps, while serving as the main technical contact via email and our support portal.

Ideal candidates have 4+ years in technical support or customer-facing engineering, with strong analytic and communication skills.

Qualifications

Requires 4+ years in technical support, helpdesk, or customer-facing engineering.
Strong analytical and communication skills are essential.
Proficiency in web hosting, APIs, network architecture, server troubleshooting, log analysis, and VOIP telephony protocols (SIP, H.323, RTP).

Responsibilities

Act as the technical bridge between customers and product development.
Investigate and resolve complex issues involving API integrations, databases, servers, microservices, telephony and containerized applications.
Serve as the main technical contact for customer inquiries via email and support portal.
Collaborate with customers to ensure successful deployment and operation.