Professional Services Engineer II - West United States (Remote) , United States - West (Remote)

Tines; Northern (KY); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Startup equity

Extended exercise window

Retirement match

Home office setup

25 days leave

Parental leave

Flexible work location

Phone allowance

Internet allowance

Job summary

Tines, a remote-first security automation platform, is hiring a Professional Services Engineer II to guide customers in automating their workflows using Tines. You will scope, design, build, and deploy automation Stories and workflows in the customer tenant, collaborating with Engagement, Customer Success, and Project Management teams to ensure successful implementations and measurable outcomes.

Based remotely in MST or PST, you will act as a technical authority across customer enterprises,

Qualifications

• 5+ years delivering Professional Services and implementing automation solutions.
• Strong customer-facing skills with consultancy experience.
• Ability to guide customers on architecture design, platform adoption, and best practices.

Responsibilities

• Shape the future of the Professional Services organization and develop processes.
• Tackle complex Story and workflow builds for key customer workflows.
• Scope automation Stories and workflows based on customer requirements.
• Analyze customer tools and pain points to map an automation roadmap.
• Ensure Stories and workflows meet customer requirements and test plans.
• Deliver production-ready stories and enable long-term maintenance.

Skills

Customer-facing

API interpretation

OAuth2/JWT

LLMs & automation

Prompt design

Translate capabilities to use cases

Tools

SOAR platforms

APIs

Job description

• Startup equity & extended exercise window
• Matching retirement plans
• Home office setup
• 25 days annual leave
• Generous parental leave programs
• Flexibility in how and where you work
• Phone and home Internet allowance

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote role that must be based in MST or PST.

As a key member of our Customer Success organization, theProfessional Services Engineer IIserves as a technical authority in the Tines platforms, specializing in integrating and optimizing workflow automation solutions across customer enterprises.

In this role, you will guide customers through scoping out automation Stories and workflows to suit their individual requirements and design, build, & deploy these solutions in the customer tenant. These Stories and workflows will be instrumental in kick-starting the customer’s automation journey and ensuring that they and their team feel the benefits of smart, secure workflows.

You will partner with our Engagement Management, Customer Success, and Project Management Teams to align on project goals and timelines, guaranteeing that client implementations are successful and meet predefined success criteria.

Professional Services Engineers at Tines engage with cross-functional teams including Product, Design, Engineering, Sales, Marketing, and Labs. This collaboration ensures that our service offerings and product enhancements align well with evolving customer requirements. The ideal candidate for this role will be deeply committed to enhancing customer productivity through advanced automation solutions, leveraging their technical expertise to transform client operations without the necessity for manual coding.

This role reports to the Senior Manager, Professional Services Engineering who is based in Boston, Massachusetts.

What you will be doing:

• Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
• Tackle challenging Story and workflow builds to power our customers’ most important workflows.
• Scope automation Stories and workflows based on customer requirements, identifying any blockers and research areas needed.
• Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
• Identify and highlight what is, and what isn’t, suitable for an automation workflow.
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
• Demonstrate Stories and workflows to illustrate concepts and ideas to the customer, including wire-framing live on calls with customers.
• Design and develop Automation Stories and workflows in the customer Tines tenant, connecting tools together using their APIs.
• Partner closely with customers to ensure that the Stories and workflows meet their requirements and provide guidance on test plans.
• Review and suggest optimizations for customer stories and workflows.
• Deliver documented, production-ready stories to customers and ensure the customer is set up for success in maintaining those long-term.
• Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.
• Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements.

What you bring with you:

• 5+ years of experience in delivering Professional Services and implementing SOAR platforms or similar automation solutions.
• Strong customer-facing skills and experience in consultancy role.
• Serve as trusted advisor to customers, guiding them on best practices, architecture design, and platform adoption strategies
• A passion for becoming an expert in a Tines.
• Experience interpreting and applying API documentation.
• Experience with a range of API authentication methods including OAuth2 and JWT.
• Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools.
• General understanding how LLMs, agents and automation models work (capabilities, limitations, prompt design)
• Ability to craft and refine prompts to get reliable, accurate outputs
• Proficient in translating platform capabilities into customer-specific use cases, advising on AI-driven vs deterministic aspect of workflows
• Passionate about supporting our customers and helping them automate their repetitive and manual workflows.

Target Annual Earnings (salary + commission):$120K-145K

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of acareer pivot– but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes usthe company we are . We’d love to hear from you.