Remote Production Support Engineer – Cloud & Automation

Syms Strategic Group, LLC (SSG)

Towson (MD)

Remote

USD 85,000 - 117,000

Full time

24 hours ago

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Job summary

Syms Strategic Group, LLC (SSG) is seeking a talented Production Support Engineer to join our team in a remote capacity supporting VA systems. The role requires strong cloud operations expertise, security compliance, and experience with enterprise-scale infrastructure.

You will work with AWS/Azure, Linux/Windows, scripting for automation, and CI/CD tools to maintain production systems and respond to incidents.

Qualifications

Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch.
Proven track record of managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks including user management, permissions, and system monitoring.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation.
Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience with secure best practices for production systems.
Experience with implementing security measures, audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to prioritize tasks and work in a high-pressure environment.
Strong attention to detail.
Ability to adapt to new technologies.
Willingness to be on-call for production system support.
Strong documentation skills.
Ability to manage multiple projects.
Ability to work collaboratively with development, operations, and security teams.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope.
Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
Accurately document problems in logging and discrepancy reporting tools.
Work directly with the customer in most aspects of the day-to-day activities.
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
Communicate with users and senior management the status of key problem statuses.
Perform maintenance/installation of computing infrastructure.
Implement continuous improvement methodology through the use of IT systems or procedure.
Maintain inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation, training, and additional duties as assigned.