Remote Cloud Production Support Engineer

Syms Strategic Group, LLC (SSG); Rockville (MD); Teletrabalho; USD 85 000 - 117 000; Tempo integral

Resumo da oferta

Syms Strategic Group (SSG) is seeking a skilled Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role emphasizes hands-on troubleshooting, automation, and collaboration with VA stakeholders.

You will work in a remote, US-based setting with a focus on AWS/Azure, Linux/Windows administration, and CI/CD pipelines. A Public Trust (MBI) clearance is required, and strong communication across cross-functional teams is essential.

Qualificações

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL queries and monitoring.
• Experience with AWS and/or Azure Cloud, including services like S3, Step Functions, Batch Jobs, and CloudWatch.

Responsabilidades

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Log and report problems, and work with customers in day-to-day activities.
• Maintain compliance with VA standards and security policies.
• Document configurations and procedures and provide training as needed.

Conhecimentos

Cloud platforms

Linux/Unix

Windows OS

Scripting (Python, Bash, PowerShell)

CI/CD pipelines

Git & GitHub Actions

Monitoring & observability

Security best practices

SQL querying

Network protocols & VPNs

Formação académica

Bachelor's degree in Computer Science / IT / Systems Engineering

Ferramentas

AWS

Azure

CloudFormation

Ansible

Puppet

Chef

SaltStack

GitHub Actions

CodeBuild

CodeDeploy

DynaTrace

ScienceLogic

CloudWatch

Descrição da oferta de emprego

Syms Strategic Group (SSG) is seeking a skilled Production Support Engineer to provide day-to-day operational support for complex cloud systems. The role emphasizes hands-on troubleshooting, automation, and collaboration with VA stakeholders.

You will work in a remote, US-based setting with a focus on AWS/Azure, Linux/Windows administration, and CI/CD pipelines. A Public Trust (MBI) clearance is required, and strong communication across cross-functional teams is essential.