Remote Cloud Production Support Engineer

Syms Strategic Group, LLC (SSG); Lawrence (KS); À distance; USD 85 000 - 117 000; Plein temps

Résumé du poste

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for cloud-based systems and contribute to continuous improvement of IT infrastructure. The role emphasizes collaboration with VA stakeholders, incident response, and documentation.

The candidate should have extensive experience in production environments, strong scripting, and cloud platform expertise, with a commitment to security and on-call readiness.

Qualifications

• 8+ years of experience in production environments
• 3+ years of experience with SQL query and monitoring
• Experience with AWS and Azure cloud and CloudWatch
• Strong proficiency in Linux/Unix and Windows operating systems

Responsabilités

• Perform day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Document problems and report outages promptly
• Work directly with the customer in most aspects of day-to-day activities
• Respond to user calls regarding hardware and software problems, escalating when required
• Maintain system assets and ensure compliance with VA standards

Connaissances

Cloud experience

Linux/Unix administration

Scripting (Python Bash PowerShell)

CI/CD pipelines

Networking basics

Formation

Bachelor’s degree in CS/IT/SE

Outils

AWS

Azure

CloudFormation

GitHub Actions

CodeBuild/CodeDeploy

SQL Server

Oracle RDBMS/RDS

Description du poste

Syms Strategic Group (SSG) is seeking a Production Support Engineer to provide high-level operational support for cloud-based systems and contribute to continuous improvement of IT infrastructure. The role emphasizes collaboration with VA stakeholders, incident response, and documentation.

The candidate should have extensive experience in production environments, strong scripting, and cloud platform expertise, with a commitment to security and on-call readiness.