Remote Production Service Engineer II - Change Safety

Akamai; United States; On-site; USD 71,000 - 147,000; Full time

Benefits offered by this job

FlexBase program

Healthcare

401K savings

ESPP

Job summary

Akamai's Change Safety Optimization (CSO) team ensures the global content-delivery network operates safely and reliably while remaining agile to meet customer demand. As a Production Service Engineer II, you will maintain stability, safety, and high availability across 350k+ servers and drive critical deployments and improvements.

You will monitor, troubleshoot, and optimize complex, large-scale platforms, collaborating with SMEs and cross-functional teams to implement robust solutions and

Qualifications

• 2+ years of experience administering Linux/Unix systems in large-scale content distributed environments.
• Proven experience in monitoring, administering, and troubleshooting high-availability platform environments.
• Solid understanding of SQL and scripting languages (e.g., Python, Bash, Shell).
• Good working knowledge of core networking technologies and internet protocols, including TCP/IP, WAN, and DNS.
• Be a problem-Solver & SME Collaborator: Demonstrated ability to partner with Subject Matter Experts to identify underlying issues/bugs and implement robust resolutions.
• Have adaptability & Prioritization: ability to prioritize tasks, make sound decisions, and solve problems in a dynamic, ever-changing environment.

Responsibilities

• Deploying critical software, metadata, network, and platform changes safely, accurately, and efficiently across all global networks.
• Diagnosing and resolve complex technical issues within your areas of specialty to maintain platform stability.
• Processing & Safety Improvement: Identify, design, and implement operational process improvements that maximize change safety and operational efficiency.
• Tooling & Documentation: Continuously improve internal tools, monitoring alerts, operational procedures, and technical documentation.
• Working closely with cross-functional teams and Subject Matter Experts (SMEs) fostering positive cross-group relationships, isolate software/platform bugs, and long-term technical resolutions.

Skills

Linux/Unix Admin

High Availability

SQL

Python

Networking TCP/IP

SME Collaboration

Problem Solving

Prioritization

Job description

Akamai's Change Safety Optimization (CSO) team ensures the global content-delivery network operates safely and reliably while remaining agile to meet customer demand. As a Production Service Engineer II, you will maintain stability, safety, and high availability across 350k+ servers and drive critical deployments and improvements.

You will monitor, troubleshoot, and optimize complex, large-scale platforms, collaborating with SMEs and cross-functional teams to implement robust solutions and